Terms & Conditions - B2B

This Commercial Transportation Services Agreement ("Agreement") is entered into by and between Trustline Carriers LLC ("Trustline Carriers," "Broker," or "Company") and the business entity utilizing Trustline Carriers' services ("Client," "Dealer," or "Corporate Account"). This Agreement governs all vehicle transportation services arranged by Trustline Carriers for commercial customers.

By submitting transportation orders, opening a commercial account, approving rate confirmations, or authorizing shipments, Client agrees to be legally bound by this Agreement.

Broker Authority and Scope of Services

Trustline Carriers LLC is a federally licensed property broker authorized by the Federal Motor Carrier Safety Administration (FMCSA). Trustline Carriers does not operate as a motor carrier and does not physically transport vehicles. All transportation services are performed by independent, third-party motor carriers who maintain their own operating authority and insurance coverage.

Trustline Carriers' responsibility is limited to arranging transportation by matching Client shipments with licensed carriers. Trustline Carriers does not assume responsibility for the physical handling of vehicles, loading or unloading operations, driver conduct, regulatory compliance of carriers, or cargo claims.

Nothing in this Agreement shall be construed as creating:

• A partnership between Trustline Carriers and Client
• A joint venture
• An employer–employee relationship
• An agency relationship between Trustline Carriers and any carrier

Carriers remain independent contractors at all times.

Commercial Eligibility and Representations

This Agreement applies exclusively to commercial entities. By entering into this Agreement, Client represents and warrants that:

• It is a legally formed business entity in good standing.
• It has authority to tender vehicles for transport.
• It has lawful possession or authorization to release vehicles.
• It is not acting as an undisclosed consumer.

If Client is tendering vehicles from auctions, repossession yards, ports, or storage facilities, Client confirms that all release documentation and gate requirements have been satisfied prior to dispatch.

Trustline Carriers shall not be responsible for:

• Storage fees due to incomplete auction release
• Gate fees or re-dispatch fees
• Delays caused by missing documentation
• Title or lien disputes preventing pickup

Rate Structure and Market Conditions

Commercial transportation rates are based on prevailing freight market conditions. Vehicle transport pricing fluctuates due to fuel costs, route demand, carrier availability, seasonal volume shifts, and regulatory changes.

Unless governed by a separately executed Master Rate Addendum, all quotes provided by Trustline Carriers are non-binding estimates until a carrier formally accepts the shipment.

Rates may be adjusted prior to carrier assignment if:

• Vehicle condition differs from disclosure
• Vehicle is inoperable but quoted as operable
• Oversized tires, lift kits, or modifications are present
• Access limitations require specialized equipment
• Expedited service is requested
• Market carrier rates increase significantly

Trustline Carriers will notify Client of any rate adjustment prior to confirming dispatch.

Credit Terms and Payment Obligation

Payment terms for commercial accounts shall be established in writing. Approved accounts may qualify for:

• Net 7
• Net 15
• Net 30

Credit approval is subject to review and may be revoked at Trustline Carriers' discretion.

Unless otherwise agreed:

• Trustline Carriers invoices broker service fees directly to Client.
• Carrier transport fees may be invoiced or collected upon delivery (COD), depending on account structure.

Invoices not paid within agreed terms shall accrue interest at 1.5% per month, or the maximum rate permitted under Ohio law.

Trustline Carriers reserves the right to:

• Suspend future shipments
• Revoke credit privileges
• Require advance payment
• Offset outstanding balances

Client agrees to pay all reasonable costs of collection, including attorney's fees and court expenses.

Vehicle Condition and Disclosure Obligations

Client is responsible for accurately describing each vehicle at the time of order submission. This includes disclosing:

• Inoperable condition
• Mechanical defects affecting loading
• Excessive damage
• Aftermarket modifications
• Oversized dimensions

Vehicles must be in condition suitable for commercial transport unless declared otherwise.

Inoperable vehicles require advance disclosure because they may require winch service or specialized equipment. Failure to disclose may result in additional fees, dispatch cancellation, carrier refusal, or dry-run charges.

Client remains responsible for any costs caused by inaccurate vehicle descriptions.

Pickup and Delivery Procedures

Client must ensure vehicles are accessible to standard commercial car carriers. If pickup or delivery locations cannot accommodate transport equipment safely, Client must arrange alternate nearby meeting points.

At pickup, the carrier will conduct a visual inspection and document vehicle condition on the Bill of Lading ("BOL"). The BOL serves as the official transport document and condition report.

At delivery, Client or its authorized representative must inspect the vehicle prior to signing the BOL. Any damage must be clearly noted at delivery.

Failure to document damage at delivery may result in claim denial.

Insurance and Allocation of Risk

All carriers engaged by Trustline Carriers are required to maintain cargo insurance coverage consistent with federal regulations. However, coverage limits vary and may not equal full vehicle retail, auction, or replacement value.

Trustline Carriers does not provide supplemental cargo insurance unless expressly agreed in writing.

Client acknowledges that:

• Carrier policies contain exclusions and deductibles
• Mechanical failures are not covered
• Pre-existing damage is not covered
• Personal property inside vehicles is not insured

Risk of loss transfers pursuant to the carrier's Bill of Lading and applicable federal transportation law.

Claims Process

In the event of damage during transport, Client must:

• Note the damage on the delivery Bill of Lading at time of delivery.
• Obtain driver signature confirming notation.
• Take dated photographic evidence immediately.
• Submit claim directly to the motor carrier within the timeframe required by the carrier's insurer.

Trustline Carriers may assist in facilitating communication but does not assume responsibility for claims investigation or settlement.

Limitation of Liability

To the fullest extent permitted by law, Trustline Carriers' total liability for any claim arising under this Agreement shall not exceed the broker fees paid for the specific shipment giving rise to the claim.

Trustline Carriers shall not be liable for:

• Loss of business profits
• Loss of resale margin
• Auction penalties
• Storage charges
• Rental replacement costs
• Market depreciation
• Consequential, incidental, or punitive damages

This limitation applies regardless of legal theory, including negligence.

Indemnification

Client agrees to indemnify, defend, and hold harmless Trustline Carriers from any claims, damages, losses, or liabilities arising from:

• Inaccurate vehicle information
• Failure to disclose material vehicle conditions
• Title disputes or ownership challenges
• Regulatory violations caused by Client
• Unauthorized release of vehicles
• Improper documentation

This indemnification obligation survives termination of the Agreement.

Confidentiality

Both parties agree to maintain confidentiality of proprietary information, including:

• Pricing structures
• Volume discounts
• Customer data
• Internal business processes

This obligation survives termination of the Agreement.

Dispute Resolution and Governing Law

This Agreement shall be governed by the laws of the State of Ohio.

Before initiating legal proceedings, the parties agree to attempt good-faith negotiation.

Any legal action must be filed exclusively in a court of competent jurisdiction located within the State of Ohio.

Any claim must be filed within one (1) year from the date of shipment completion.

Force Majeure

Neither party shall be liable for delays caused by events beyond reasonable control, including:

• Severe weather
• Natural disasters
• Government action
• Port congestion
• Labor strikes
• Carrier equipment failure
• Road closures

Timeframes provided are estimates and not guaranteed delivery commitments.

This Agreement constitutes the entire understanding between Trustline Carriers and Client regarding commercial transportation services and supersedes all prior discussions or representations.

Service Agreement

Before finalizing your shipment, you must review and agree to Trustline Carriers LLC's official Service Agreement, which outlines the detailed contractual terms governing your specific order.

The Service Agreement includes:

• Shipment-specific pricing
• Refund terms
• Legal acknowledgments
• Carrier responsibilities
• Customer authorizations

Customers are required to review and electronically accept the Service Agreement before booking confirmation.

Download Service Agreement (PDF)

Contact Information

Trustline Carriers LLC
14199 Lanikai Beach DR, Orlando, FL 32827
support@trustlinecarriers.com
Mainline: (689) 304-8687 | WhatsApp: (407) 793-7899