Trustline is a licensed broker. We price the move, book a checked carrier, and follow the order to your door. The carrier owns the truck and drives your car. Knowing who does what tells you who to call and what to expect.
What a broker does
A broker arranges the move. We price the lane from what carriers were paid on it in the last 90 days, offer your car to the carriers who run it, check the one that takes it, and assign it. From then on we stay on the order: a coordinator follows it, an email goes out at every change, and the order page shows where things stand. We hold broker authority, MC 1661496, and a $75,000 surety bond on file with FMCSA.
A broker does not own trucks or employ drivers, and does not take possession of the car. That is set out in section 1 of the agreement. What a broker does own is the relationship with you and the choice of carrier. On a lane with dozens of carriers, which one gets your car is the decision that matters most, and that is ours.
What the carrier does
The carrier is an independent trucking company with its own federal authority and its own insurance. Its driver inspects the car with you, loads it, drives it, and delivers it. While the car is on the truck, the carrier is responsible for it, and its cargo insurance covers it.
Most carriers run set lanes. A truck based in Orlando might run Florida to the Northeast and back every week, and its driver knows the route, the stops and the weather. That is why we offer your car to the carriers who run your lane rather than to any truck going anywhere. A carrier that knows the route picks up and delivers on time more often. The insurance guide explains what the carrier's cover includes.
How you learn who has the car
Once a carrier is assigned, your order page shows the carrier company, the driver's name and the driver's phone. An email tells you the moment it happens. From then on you have two numbers: ours, for anything about the order, and the driver's, for where the truck is right now.
Call the driver on the day of pickup and the day of delivery. Call us for everything else: a date change, a question about the agreement, a problem the driver cannot solve. Both numbers stay on your order page until the car is delivered, and the pickup photos and bill of lading join them there.
How we choose the carrier
Every carrier passes the Trustline Standard before dispatch, four checks made on the day of assignment: dispatch history, federal authority and safety, delivery record, and the insurance certificate. A carrier that passed last month is checked again before it gets your car, and one that fails a check does not get the load. Your car goes to the next carrier on the lane, checked the same way.
Trustline CarriersLicensed broker · MC 1661496
